The shift to Support at Home is one of the biggest changes aged care providers will navigate this year — and whether you're already using Lookout or exploring a better way to manage your transition, we’ve got you covered.

To help teams plan, execute, and track their Support at Home transition with clarity, we’ve launched two important tools:

1. A new Support at Home transition dashboard, designed to break the migration into manageable steps
2. A new analytics starter tier, giving every team member visibility into key metrics — no custom dashboards required

Both tools are built to give your organisation greater control and confidence, no matter where you’re starting from. Let’s take a closer look at what’s new.

First up, Support at Home transition dashboard: Plan and track with confidence 

Whether you’ve just started your transition or deep into mapping visits, the transition dashboard gives you the visibility you need — with a clear breakdown of what’s been migrated and what’s still to go.

Here’s what it helps you do:

• See exactly what needs to be migrated — including visits, purchase orders, and membership plans
• Plan ahead by estimating time and effort required
• Track your progress in real time — so you’re always clear on what’s done, and what’s next
• Collaborate with your team more easily, thanks to shared, real-time data views

The dashboard works seamlessly with Lookout’s bulk mapping tools, turning what could feel like an overwhelming task into a structured, step-by-step process.

The best part? Available free until 7 August 2025

Practical example: Making complex migrations simple

Let’s say you’ve got 8,477 visits in your system. That might sound daunting — but the dashboard helps you quickly focus on what actually needs your attention.

• Only 715 are schedule rules, and 1,015 are exceptional visits
• That means just 20% of visits need to be mapped to complete the transition
• You get a clear, live breakdown of what’s already done — and what’s left to go

Now, it’s just about clarity, control, and getting the job done efficiently.

Next up, analytics starter tier: Give your team the right data — without the fuss

We’ve also launched a new analytics starter tier — designed to make essential insights accessible to every team member, without needing custom dashboards or advanced access.

With Starter Tier, your team can instantly see:

• Cancellation metrics
• Helper overview
• Member overview
• Member service delivery
• Incident management overview
• Helper verification renewals
• Observation overview
• Budgeting dashboard

For a limited time (until 7 August 2025), as part of the Support at Home transition this is all also complimentary! Turn data into information, and information into insight - all in one place with these 8 essential dashboards. Intuitive, visual dashboards make it easy to digest, spot trends, collaborate and take action to save your organisation time, deliver better care and increase revenue. 

It’s perfect for organisations who want to:

• Keep frontline teams informed
• Increase transparency without increasing complexity
• Start using data meaningfully, no matter their size or structure

You can learn more about our essential & custom dashboards here.

Access?

If you’re already using Lookout, assigning analytics access is simple:

1. Head to Settings > Your team > Access roles
2. Add or edit a role to include Subscription & billing permissions
3. Under “Staffers,” use the dropdown in the Analytics tier column to assign starter access

Need help? Our support team can jump in to walk you through it. You can also learn more in our support article here. 

The bottom line

Whether you’re a current Lookout customer or exploring better ways to manage your Support at Home transition, these tools are designed to make your path simpler.

• Track migration progress clearly
• Get essential insights without technical setup
• Empower every team member with the right data

Because when everyone’s on the same page, your organisation moves faster, makes smarter decisions — and delivers better care.

Your next steps

• Customers: Log in, explore the dashboard and assign analytics tiers today
• New to Lookout? Get in touch to see how these tools can support your transition from day one

📞 Talk to a Lookout expert