Support at Home is bringing big changes to how aged care providers plan, deliver, and price their services. At Lookout, we’ve built new tools that help you stay ahead— and setting up your service rates correctly is one of the first and most important steps in a smooth transition.
From aligning your services with the new price limits to rolling out rate updates across your workforce, we’ve built the tools and workflows to make it simple. Whether you're already using Lookout or exploring a better way to manage your transition; see how easy it is to set up and configure your new Support at Home rates in Lookout with accuracy and ease.
Start with the services you’ll deliver
If you're involved in finance or service planning, you'll know that pricing can get complicated fast. Different regions, different schedules, different funding rules — and all of it needs to be accurate, flexible, and ready to go live. Lookout provides a guided, CSV-based setup flow that allows you to define services, tailor pricing, and add segments and variants — all before uploading.
Our new Support at Home pricing tools are designed to take the pressure off. They make it easy to set up a clear, consistent rate structure now — and even easier to adjust it later as the program evolves.
To get started, just select the Support at Home services your organisation plans to provide. Lookout will automatically build a CSV template with all the correct rate names and codes, so you can set your pricing with confidence.
No manual mapping. No guesswork. Just a clean, ready-to-fill template — built around your actual service mix.
Inside the product - Step 1: get your services set up right
Start by reviewing your existing services in Lookout. This gives you a clear picture of which services need to be updated or created for Support at Home.
Here’s how Lookout helps you manage the process:
- Review and tidy up: archive any services you no longer use.
- Create new Support at Home services: use bulk tools to build out the full set of services with Support at Home funding details.
- Configure billing models: add your billing models, price limits, and unit conversions so your claims are correct from day one.
Segment where you need to
Need different rates for different locations or groups? No problem.
You can add segments to apply different prices to the same service — for example, one set of rates for metro Members and another for regional. Each segment automatically duplicates the relevant services in your CSV, so you can customise while keeping everything consistent and traceable.
Add variants for different times of day or week
Variants let you define pricing based on visit timing — like weekday vs weekend, or public holidays.
Each service starts with a standard (or ‘parent’) rate, and variants inherit from that parent unless you override the details. That means less repetition, fewer errors, and a structure that’s easy to maintain.
Better yet: Lookout will soon auto-select the correct rate variant during rostering, based on when a visit is scheduled. That’s less back-and-forth between finance and rostering, and a smoother experience for everyone.
Inside the product - Step 2: build supplier rate cards and assign helpers
Once your services are ready, it’s time to apply them across your workforce. Supplier rate cards in Lookout let you: You can also create Support at Home-specific rate cards without impacting your current CHSP or HCP setup — so you can plan ahead without disrupting today’s services. Need more detail? Learn more in our support article here.
- Create and manage rates by community or team
- Apply new rates to individual helpers or groups
- Include exceptions or adjustments where needed
You can also create Support at Home-specific rate cards without impacting your current CHSP or HCP setup — so you can plan ahead without disrupting today’s services. Need more detail? Learn more in our support article here.
Download, edit, upload — done
Once you’ve tailored your template with the services, segments, and variants you need, just download your CSV. You can edit it in Excel, Numbers or Google Sheets — and when you’re ready, upload it straight into Lookout.
The importer will walk you through checks and validation, helping you fix any issues along the way. Once your rates are published, they’ll appear under your Support at Home tab, ready for rostering and service planning.
Built to keep up
We know Support at Home isn’t just a one-off setup — it’s a shift in how aged care providers operate.
Lookout’s rate tools are designed to help you stay agile. Whether you're adjusting prices, adding new services, or expanding to new areas, your system can flex with you. So you’re not just prepared for July — you’re ready for whatever comes next.
Inside the product - Practical example: rolling out a new support at home rate card
Let’s say you're introducing a new “Community Access Support at Home” service. In Lookout, you can:
- Create the new service with the correct Support at Home price limit
- Add it to your Support at Home rate card
- Assign it to all helpers delivering services under the new model
- Track which helpers have Support at Home rates assigned — and who’s still on legacy pricing
The result? No manual re-entry. No guesswork. Just one streamlined workflow from service setup to rate assignment.
The bottom line
Setting up your Support at Home rates doesn’t need to be a massive undertaking. With the right tools, it becomes a clean, structured process that sets your whole organisation up for accurate claims, smooth operations, and better care delivery.
- Configure your services with confidence
- Apply pricing changes in bulk, without disruption
- Keep legacy models running while you prep for go-live
Whether you’re a Lookout customer or exploring your options, our team is here to help you get it right from the start.
Your next steps
- Customers: Log in to start setting up your Support at Home services and pricing today.
- New to Lookout? Chat with our team to see how this all works in practice.
