27 June 2025

Support at Home and beyond: Intentional tools, ready for reform

At Lookout, we weren't just ready for July 1 — we were preparing for a world beyond it.

Enhancements to the foundational, evergreen tools—originally planned for after the Support at Home transition—are now being prioritised to be in your hands sooner. 

That means your team can train, embed and gain value sooner, with no need to wait for reform deadlines. 

At the same time, we're continuing to stay attuned to the government timelines to deliver Support at Home–specific features in line with the new November 2025 timeline.

This dual approach gives you the best of both:

  • Evergreen tools you can anchor into daily care right now.
  • Reform-ready updates, delivered with clarity and confidence when the time is right.

Our goal isn’t just to keep up with change — it’s to make sure you’re always ahead of it.  Please find our updated product and training roadmap below.

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